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WGU Information-Technology-Management Original Questions & Information-Technology-Management Reliable Exam Bootcamp

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WGU Information Technology Management QGC1 Sample Questions (Q35-Q40):

NEW QUESTION # 35
How can a unified communications system meet the communication goals of most organizations?

A. Reduces latency between parties
B. Manages customer expectations
C. Generates innovative solutions
D. Makes employees more comfortable

Answer: A

Explanation:
* Understanding Unified Communications Systems:
* Unified Communications (UC) integrates multiple communication tools like voice, video, messaging, and collaboration tools into a single platform.
* Its goal is to enhance real-time communication and collaboration within and outside the organization.
* Reducing Latency:
* UC reduces delays (latency) in communication by enabling instant messaging, video conferencing, and real-time collaboration tools.
* This ensures faster decision-making and improves organizational efficiency.
* Why Other Options Are Incorrect:
* Option A:Managing customer expectations is more aligned with CRM systems.
* Option C:Generating solutions involves creativity and innovation tools, not UC.
* Option D:While UC improves efficiency, it does not specifically aim to make employees
"comfortable."
References:
* "Unified Communications: Transforming Organizational Communication" - Gartner
* IT Communication Frameworks and UC Standards

NEW QUESTION # 36
Which tool can be used to list project tasks vertically against project time frame listed horizontally?

A. PERT chart
B. Venn diagram
C. Project model
D. Gantt chart

Answer: D

NEW QUESTION # 37
A team tests a prototype prior to meeting with a company's client and discovers the "My Account" menu is not working. The team revises the code and presents a functioning prototype to the client.
Which advantage of prototyping does this describe?

A. Static example of the finished product
B. Detailed instructions for development
C. Early detection of coding errors
D. Blueprint of the entire project

Answer: C

NEW QUESTION # 38
Which operational customer relationship management (CRM) technology maintains customer data and identifies prospective customers for future sales?

A. Call scripting
B. Cross-selling
C. Campaign management
D. Contact management

Answer: D

Explanation:
* Operational CRM Overview:
* Operational CRM technologies support day-to-day customer interactions and data management.
* Contact managementis the specific technology used to store customer information, track interactions, and manage future sales opportunities.
* Application in the Scenario:
* Maintaining customer data and identifying prospective customers for future sales are core functions of contact management systems in CRM.
* Why Other Options Are Incorrect:
* Option A (Cross-selling):Cross-selling is a sales strategy, not a CRM technology.
* Option B (Campaign management):Campaign management focuses on organizing marketing campaigns.
* Option C (Call scripting):Call scripting aids in customer interactions but does not manage customer data.
References:
* Operational CRM Tools Overview - Zoho CRM
* Contact Management Best Practices - Salesforce

NEW QUESTION # 39
Which statement describes the development phase of the systems development life cycle (SDLC)?

A. Performing corrections, additions, and upgrades to ensure the system continually meets business goals
B. Placing the software or information system into production to allow users to perform business operations
C. Bringing project pieces together, checking interoperability, and verifying functionality
D. Physically constructing software and information systems using programming languages

Answer: D

Explanation:
* Understanding the Development Phase in SDLC:
* The development phase involves translating system design specifications into actual software.
* This includes coding the system using programming languages and integrating modules as per the design.
* Why Other Options Are Incorrect:
* Option B:Describes the maintenance phase, which focuses on updates and corrections post- deployment.
* Option C:Relates to the testing phase, where interoperability and functionality are verified.
* Option D:Refers to the implementation phase, where the system is deployed for user operations.
References:
* SDLC Phases Explained - NIST SP 800-64
* "Software Development Life Cycle Best Practices" - IEEE

NEW QUESTION # 40
......

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